Payment Information
Last Updated: November 2, 2026
At a glance
Prices and checkout totals are in U.S. dollars. Shopify Payments was inactive at the last verified account check, so checkout may be unavailable until payment setup is complete. Only methods actually offered for your order at checkout are available. A card logo in the footer is informational and does not establish that its payment channel is active.
Review the total before submitting
Product prices are displayed in USD. Free Standard shipping applies throughout the published U.S. service area; applicable taxes and the final order total are shown before submission. Check the selected option and purchase quantity on a product page, particularly when a photograph shows more than one pot or accessory. We do not add an unlisted subscription or recurring renewal to this catalog.
When payment is available, checkout presents the methods eligible for the specific order. Availability can depend on device, address, currency, and provider rules. We do not state that a named card or wallet is usable merely because a corresponding symbol appears on the storefront. Shopify and payment providers handle payment services; kazierra remains responsible for the retail order, delivery, and support.
Authorizations, verification, and declined attempts
A bank or provider may show a pending authorization before a transaction settles. A pending authorization is not necessarily a completed charge, and the provider determines when an unused hold is released. We may need to verify a payment or review an order for fraud prevention. If payment fails, check the billing details and ask the provider about the decline. Repeated attempts can create more than one temporary hold.
If you suspect a duplicate completed charge, contact us with the order number and a non-sensitive transaction reference. We will investigate with the provider. Do not email a complete card number, CVV, password, or one-time verification code.
Safe payment communications
We do not ask customers to pay an individual account, use cryptocurrency, or send an off-site personal transfer to complete a kazierra order. We will not request sensitive credentials by telephone or email. If a request appears suspicious, contact us through the details on this page before responding.
Cancellations and refunds
An accepted cancellation before shipment is refunded promptly to the original payment method. For a returned item, For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. The full eligibility and return steps are in our Refund Policy.
Reach kazierra
Email: support@kazierra.com
Phone: +1 (206) 426-0743
Mailing address: 12245 11th Ave NW, Seattle, Washington 98177, United States
This is a correspondence address. It is not a retail location, pickup point, or automatic return destination. Ask us for return instructions before mailing anything.