Refund Policy
Last Updated: November 2, 2026
At a glance
Contact us within 30 calendar days after delivery to request a return. We provide a prepaid label for an eligible approved return, charge no restocking fee, and do not offer exchanges. Refunds go to the original payment method. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Deciding whether an item can be returned
For a change-of-mind return, contact us within 30 calendar days after delivery. The item should be unused and undamaged, with its included accessories. Keep its packaging when reasonably available so it can be returned safely. We do not add an undisclosed category exclusion for planters, stands, hose storage, or hand tools. Applicable rights for defective or misdescribed goods are not limited by a change-of-mind condition.
Please inspect a planter, stand, or tool when it arrives. If it is damaged, defective, incorrect, missing a listed piece, or materially different from its description, tell us promptly. Explain the problem and keep the item and packaging where possible while we review the appropriate remedy. Photos can help, but an inability to provide them does not by itself remove a legal right.
How to start and ship an approved return
Email support@kazierra.com with your order number, the item, and the reason for the request. We will review it and tell you the correct return destination. For an eligible approved return, we pay the return shipping cost and provide a prepaid label. Pack the item securely, use the provided label, and retain your shipping receipt and tracking. Contact us if the label or instructions cannot be used.
Our Seattle mailing address is for correspondence; it is not an automatic return destination. Sending an item there without instructions may delay handling. We do not charge a restocking fee.
Refund decision and timing
We will inspect a returned item and explain the refund decision. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. If the stated period has passed, send us the return tracking and order number. A payment provider controls the time needed to post an issued credit. Any proposed refusal or adjustment will be explained, and non-waivable consumer rights remain available.
Order changes and exchanges
Contact us immediately if you need to cancel or change an order. If it has not shipped and we can complete the cancellation, we will initiate a prompt refund to the original method without waiting for a return or inspection. After shipment, follow the return process. We do not offer direct exchanges; if you want a different planter size, stand, or tool, request an eligible return and place a separate order.
Reach kazierra
Email: support@kazierra.com
Phone: +1 (206) 426-0743
Mailing address: 12245 11th Ave NW, Seattle, Washington 98177, United States
This is a correspondence address. It is not a retail location, pickup point, or automatic return destination. Ask us for return instructions before mailing anything.