Shipping Policy
Last Updated: November 2, 2026
At a glance
Free Standard shipping, with no minimum purchase, is offered to the 50 U.S. states and Washington, DC. Orders ordinarily take 1–2 business days to process and an estimated 2–4 business days in transit after dispatch. The estimated total is 3–6 business days, not a delivery guarantee. Business days are Monday through Friday, excluding U.S. federal holidays.
Where we deliver
Our published service area is the 50 U.S. states and Washington, DC, including Alaska and Hawaii. We do not offer international or U.S. territory shipping. APO, FPO, and DPO addresses are outside the published service area. PO Box eligibility depends on the item and the delivery service available for that address; contact us before ordering if you need delivery to a PO Box. We do not promise a particular carrier.
Enter a complete address and a reachable contact method at checkout. Tell us promptly if you notice an error. We will try to help before dispatch, but a change cannot be guaranteed once an order enters fulfillment or has shipped.
When an order moves
Processing begins after an order is accepted and any required payment verification is complete. The 1–2 business day processing window and the estimated 2–4 business day transit window are separate; together they yield an estimated 3–6 business day delivery window. Weekends and U.S. federal holidays do not count as business days. These are estimates, and weather, carrier disruption, peak volume, or address issues may change the arrival date.
We send tracking information when it becomes available after dispatch. A carrier may take time to show the first scan. If items ship separately, tracking may be provided for each parcel. If tracking stalls or a parcel is marked delivered but cannot be found, check the delivery address and nearby locations, then contact us so we can investigate.
If dispatch is delayed
If we cannot ship within the stated processing window, we will tell you and provide a revised estimate. You may accept the new timing or cancel the unshipped order for a prompt refund to the original payment method. We will not require you to wait indefinitely. The inspection timetable for a returned item does not apply to an unshipped cancellation.
Cost and related help
Standard shipping costs $0 throughout our published service area and has no order minimum. Applicable taxes and the complete order total are shown before an order is submitted. Do not send a return to our correspondence address without instructions; see Refund Policy for the correct process.
Reach kazierra
Email: support@kazierra.com
Phone: +1 (206) 426-0743
Mailing address: 12245 11th Ave NW, Seattle, Washington 98177, United States
This is a correspondence address. It is not a retail location, pickup point, or automatic return destination. Ask us for return instructions before mailing anything.